My current webmaster won't release my website

Answer:

This can happen from time to time and it’s not a pleasant thing to go through. Unfortunately, there are people out there who take it very personally if you choose to leave them or work alone and do not operate under the same guidelines that a more established business might. While often this a case of unprofessionalism it can also be due to ongoing confusions and misunderstandings, or they may have a valid reason such as lack of payment or technical reasons, regardless it can be a pain to try and get things sorted. We would suggest that you start by writing to them with a formal request, check their terms of service and clear any outstanding invoices with them. If none of that has helped, then you have the option to start a domain dispute with Nominet or take legal action. We can help point you in the right direction. It is always best to ensure when engaging with a company that will hold business-critical assets that you check their reputation and terms of engagement/service. If you require help then we can try and help as an intermediary.